Refund Policy

Bezzox Refund Policy

At Bezzox, we strive to provide high-quality sourcing services to our clients. However, we understand that situations may arise where a refund may be necessary. Please read our refund policy carefully to understand your rights and the process involved.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

  • Service Not Delivered: If the service you ordered has not been delivered within the agreed timeframe.
  • Service Quality Issues: If the service provided does not meet the agreed-upon specifications or quality standards.
  • Refunds on Termination: A 30% refund may be provided in case of termination based on unused services.

Refunds can only be made for logical reasons and after thorough validation. We appreciate your patience as we review each request.

2. Requesting a Refund

To request a refund, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@bezzox.com or call us at 03123935704 within 14 days of the service delivery date.
  2. Provide Details: Include your order number, a brief description of the issue, and any relevant documentation or evidence to support your claim.

3. Review Process

Once your request is received, our team will:

  • Review the details of your refund request.
  • Investigate the circumstances surrounding your claim.
  • Notify you of the outcome within 3-5 business days.

4. Refund Method

If your refund request is approved, the refund will be processed using the same payment method used for the original transaction. Please allow 5-7 business days for the funds to reflect in your account.

5. Non-Refundable Situations

Please note that the following situations are not eligible for refunds:

  • Change of mind after the service has been delivered.
  • Failure to provide required information or documents that may have impacted the service delivery.
  • Services that have already been partially or fully completed.
  • Once payment has been made to the vendor for inventory, refunds will not be permitted.
  • Refunds will not be issued after products have been shipped unless there is a significant breach of quality or specifications.

6. Policy Updates

Bezzox reserves the right to update or modify this refund policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

7. Contact Us

If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us:

“The remaining refund policies will be included in agreements tailored to specific services or projects. “